Guest service

A-Z in brief

Check-in / Check-out

Check-in may take place at any time after 14:00 hrs on the day of your arrival, and check-out at any time before 12:00 hrs

Housekeeping

The housekeeping personnel will be pleased to provide you with a children’s bed or a cot. Alternatively, book a family room. Laundry and room service is also available. Luggage transfer: railway station Riffelberg – hotel – railway station Riffelberg

Pets

Small pets are permitted in the hotel at a rate of CHF 10.00 per night. Pets must always be accompanied by their owner or remain in a box. Pets may not remain unsupervised in hotel rooms.

WLAN

A wireless network is provided throughout the hotel (incl. hotel rooms).

TV channels

Our satellite television offers you a host of different programmes.

Internet Corner

The hotels offers a computer with internet access specifically for guest use.

Discover Card

The Discover Card allows you to pay for services in all of the establishments of the Matterhorn Group without having to carry cash.